Care Consultancy & Compliance Support
Practical support for better care, stronger teams and confident management.
Running a care service means balancing the needs of the people you support with staffing, training, documentation and everyday responsibilities.
Pentagon Skills provides practical adult care consultancy to help you identify gaps, strengthen your systems and turn improvement priorities into clear actions.
Whether you need a one-off review, help preparing for a CQC assessment or ongoing guidance for your management team, we work with you to agree the right support.
Support built around your service
We support care homes, domiciliary care providers, supported living services and adult care organisations.
Our consultancy is designed for owners, registered managers and care teams who need an independent review, help addressing specific concerns or a more organised approach to quality and compliance.
How we can help
Compliance reviews and CQC preparation
Understand what is working well, where evidence is missing and which areas need attention.
We can help you review your arrangements, organise supporting evidence and develop an improvement plan around CQC’s five key questions: Safe, Effective, Caring, Responsive and Well-led.
Our focus is on improving everyday practice—not simply preparing a folder for an assessment.
Policies, procedures and documentation
Make your documentation clearer, more consistent and relevant to how your service operates.
Support can include reviewing policies and procedures, organising document registers, identifying review dates and helping you adapt templates to your service. We also help you consider how policies are understood and put into practice by your team.
Audits and improvement planning
Receive an independent review of selected areas of your service, with practical recommendations and clear next steps.
Depending on the agreed scope, reviews can cover care documentation, risk assessments, staff files, medicines-related records, safeguarding processes, complaints, incidents and quality assurance arrangements.
Findings are brought together in an action plan showing what needs to change, who is responsible and when progress should be reviewed.
Workforce compliance and staff development
Build a clearer picture of your team’s training, development and support needs.
We can help you review training matrices, recruitment checklists, induction arrangements, supervision schedules and competency records.
Where development needs are identified, Pentagon Skills can discuss suitable training and qualification options separately.
Registered manager and ongoing support
Get practical guidance with managing improvement priorities, reviewing actions and keeping quality assurance activity organised.
Support can include preparing for management reviews, strengthening audit schedules, learning from feedback and checking that agreed actions are followed through.
Choose the support you need
Care Basic
Essential documents and tools for a self-managed approach.
Core policy and form templates, audit and review tools, and training and recruitment registers. Designed for providers who want to organise their own systems without ongoing consultancy.
Care Core
A structured starting point for your service.
The Care Basic resources, together with an initial compliance review, support organising CQC evidence, and help setting up training and recruitment registers.
Care Managed
Ongoing support to keep improvement work moving.
Agreed document reviews, compliance calendar monitoring, audit and improvement-action reviews, and workforce development support.
Care Enterprise
Tailored consultancy for wider or more complex needs.
Support for providers with multiple services or more extensive requirements, including agreed management reporting, audits, governance reviews and improvement planning.
The scope of each package is agreed around your service, number of locations and support needs. You can also start with a focused review of one area rather than a wider programme.
A clear process from the start
Understand your priorities
We begin by discussing your service, the challenges you are facing and what you want to achieve.
Agree the support
We set out the work to be completed, the expected outcomes and the responsibilities of everyone involved.
Review and take action
We identify strengths and gaps, provide practical recommendations and agree how progress will be reviewed where ongoing support is included.
Let’s discuss your care service
Whether you are preparing for an assessment, responding to concerns or strengthening your day-to-day systems, speak to Pentagon Skills about your next steps.
Email: info@pentagonskills.co.uk
Request a Consultancy Discussion
Pentagon Skills provides independent consultancy. Our support does not replace the responsibilities of the care provider or registered manager and does not guarantee a particular CQC assessment outcome or rating.
