PENTAGON SKILLS
Face-to-Face Care Training
Practical, tutor-led learning for confident care teams.
ESSENTIAL LEARNING
Statutory and mandatory care training
Plan your team’s face-to-face learning around Skills for Care’s statutory and mandatory training guidance. CQC’s Regulation 18 requires training appropriate to staff roles. The right programme depends on your service, risks and the people you support; not every topic requires face-to-face delivery.
Core topics for adult care teams
Health and safety awareness
Recognise workplace hazards, assess risks and respond safely to accidents or sudden illness.
Fire safety awareness
Prevent fires and understand alarms, evacuation procedures and individual responsibilities.
Moving and handling objects
Use safer techniques when lifting, carrying and moving workplace equipment.
Infection prevention and control
Reduce infection risks through hand hygiene, PPE, cleaning and safe waste handling.
Safeguarding adults
Recognise abuse and neglect, report concerns and understand safeguarding responsibilities.
Safeguarding children
Identify concerns about children encountered during adult care work and know how to report them.
Learning disability and autism awareness
Support respectful communication and reasonable adjustments appropriate to each worker’s role.
Learning disability and autism training must be appropriate to staff roles. Contact us to confirm the delivery pathway, course content and any specific programme requirements before booking.
Training for specific responsibilities
Basic life support
Practise responding to collapse, CPR, AED use and choking within the agreed course scope.
First aid
Respond to common injuries and emergencies. The level needed depends on the employer’s first-aid assessment.
Assisting and moving people
Practise safer support with movement, positioning and equipment while protecting dignity.
Food hygiene
Handle, prepare and serve food safely when these tasks form part of the role.
Safe handling of medication
Understand safe medicines support, records and reporting. Employers must assess competence before staff administer medicines.
We agree course scope, practical elements and delivery arrangements before booking. Attendance does not replace workplace competency checks. Refreshers should reflect current guidance, changing risks and the employer’s training plan.
Skills for Care: statutory and mandatory training guidance · CQC: Regulation 18 – Staffing
Training that fits your workforce
We can arrange delivery at your premises or at a suitable local venue. Talk to us about group size, learning needs, facilities and preferred dates.
Full-day sessions and refresher options depend on the topic and your team’s needs. Ask about combining suitable half-day sessions.
Additional training for your service
Choose specialist learning around the people you support and your team’s responsibilities. Open a group to explore the topics.
Everyday care practice
Care planning
Create and review care plans around each person’s needs, choices and agreed outcomes.
Diet and nutrition, including MUST
Recognise nutritional risks and discuss appropriate screening, recording and escalation.
Dignity in care
Protect privacy, respect choices and promote dignity in everyday support.
End-of-life care
Support comfort, communication and individual wishes at the end of life.
Makaton and communication
Discuss communication approaches and the appropriate course for your team’s needs.
Person-centred care
Use people’s preferences, strengths and goals to shape their care and support.
Personal hygiene
Support personal care respectfully while encouraging independence and safe practice.
Positive risk-taking
Balance safety with choice, independence and each person’s agreed goals.
Report writing and communication
Record clear, factual information and share concerns through the right channels.
Health conditions and specialist care
Catheter care
Develop awareness of routine catheter support, observations and when to seek clinical advice.
Dementia awareness
Understand how dementia can affect daily life and adapt support to the individual.
Diabetes awareness
Recognise everyday support needs and signs that require escalation.
Epilepsy awareness
Recognise seizures and discuss safe responses within the person’s agreed support plan.
Falls prevention
Identify falls risks and consider practical ways to support safer movement and environments.
Mental health awareness
Recognise changes in wellbeing and respond with respectful support and appropriate escalation.
Pressure ulcer prevention and care
Recognise pressure damage risks and the importance of prevention, observation and reporting.
Safety, rights and team development
Behaviours that challenge
Explore communication, triggers and proactive support that respects the person.
Behaviours that challenge and breakaway techniques
Discuss prevention, de-escalation and the appropriate practical training for your service.
Conflict management
Recognise escalating situations and use communication to help resolve conflict.
Duty of candour
Understand openness, reporting and responsibilities when things go wrong.
Equality and diversity
Recognise discrimination and support inclusive, respectful care.
Fire marshal training
Discuss designated fire safety duties, local arrangements and role-specific responsibilities.
Mental Capacity Act 2005 and DoLS
Understand decision-making, consent and the importance of lawful safeguards.
Safe holds and breakaway techniques
Discuss the appropriate lawful, proportionate and least restrictive training for your team.
We confirm the course scope, trainer availability, practical requirements and certificate before booking. Specialist awareness training does not authorise staff to undertake clinical or restrictive interventions beyond their role and competence.
Choose the right learning
We agree course content, delivery and assessment arrangements before booking. Practical training and CPD are distinct from regulated RQF qualifications. Ask us about the recognition and certificate for your chosen course.
For a regulated qualification route, explore our Adult Care qualifications or Residential Childcare qualifications.
